FAQ
Orders
How can I change my order?
Contact us as soon as possible using the contact form with your order number and inform us what you would like to change. Please understand that once the order has shipped, we will not be able to make any changes.
Do you offer customization options?
Ee do not offer customization options for individual orders. However, for bulk purchases, we can discuss customization possibilities to meet your specific needs. Please contact us directly for more details on bulk order customization.
Delivery
When can I expect my order?
Orders are typically delivered within 2-5 business days once shipped. However, please note that there can be delays on the side of the shipping carrier. We will provide you with tracking information so you can monitor your order's progress.
Do you offer international shipping?
Yes, we offer international shipping. Please note that shipping times and costs may vary depending on the destination.
Returns
What is Tacksmith's return policy?
You can return your order within 30 days, provided it is unused and in its original packaging.
How do I initiate a return or exchange?
To initiate a return, please use our contact form and include your order number along with the reason for the return in your message. Our customer service team will guide you through the process.
Can't find what you're looking for?
Reach out to us through the contact form and we will respond within 24 hours.