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FAQ

Orders

How can I change my order?

Contact us as soon as possible using the contact form with your order number and inform us what you would like to change. Please understand that once the order has shipped, we will not be able to make any changes.

Do you offer customization options?

We do not offer customization options for individual orders. However, for bulk purchases, we can discuss customization possibilities to meet your specific needs. Please contact us directly for more details on bulk order customization.

Delivery

When can I expect my order?

Orders are typically delivered within 2-5 business days once shipped. However, please note that there can be delays on the side of the shipping carrier. We will provide you with tracking information so you can monitor your order's progress.

Do you offer international shipping?

Yes, we offer international shipping. Please note that shipping times and costs may vary depending on the destination.

Returns

What is Tacksmith's return policy?

You can return your order within 30 days, provided it is unused and in its original packaging.

How do I initiate a return or exchange?

To initiate a return, please use our contact form and include your order number along with the reason for the return in your message. Our customer service team will guide you through the process.

A Beginner Guide to Western Riding

A Beginner Guide to Western Riding

Getting into riding is a rewarding journey. With the right gear, guidance and passion, you’ll develop a unique bond with your horse and discover the thrill of the open range....

A Beginner Guide to Western Riding

Getting into riding is a rewarding journey. With the right gear, guidance and passion, you’ll develop a unique bond with your horse and discover the thrill of the open range....

Understanding Horse Stirrups: What They Are and Their Purpose

Understanding Horse Stirrups: What They Are and Their Purpose

When it comes to horseback riding, many elements contribute to a rider's comfort and control, and one of the most crucial pieces of equipment is the stirrup. But what exactly are stirrups...

Understanding Horse Stirrups: What They Are and Their Purpose

When it comes to horseback riding, many elements contribute to a rider's comfort and control, and one of the most crucial pieces of equipment is the stirrup. But what exactly are stirrups...

Essential Horse Riding Tips for Beginners

Essential Horse Riding Tips for Beginners

Horse riding can be a thrilling and rewarding experience but it can also be daunting for newcomers. Here are some essential tips to help you get started on the right...

Essential Horse Riding Tips for Beginners

Horse riding can be a thrilling and rewarding experience but it can also be daunting for newcomers. Here are some essential tips to help you get started on the right...

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